In response to COVID-19, we’ve made some essential changes to ensure a safe and enjoyable experience for all.
We're the same National Aquarium you know and love, with the following essential changes to ensure a safe and enjoyable experience for all:
Before Your Visit
Ticketing & Timed Entry
In-building capacity has been limited to 25% of total occupancy to ensure proper social distancing can be maintained throughout the Aquarium's buildings. Capacity is being managed by our timed ticketing system and on-site staff to ensure the appropriate amount of guests are entering based on how many guests exit the building at any given time. To help ensure this process runs smoothly, we are asking all guests and members to reserve their timed entries in advance.
Please note: As a precautionary measure, the number of guests admitted during busier periods will be further reduced to ensure social distancing can be maintained by all guests.
Click one of the following buttons to reserve:
As always, stroller use is not allowed inside the Aquarium. In order to maintain proper safety and social distancing protocols, our stroller check and guest locker area has been temporarily closed. A small, on-site parking area for strollers is available for self-park, but space will be limited.
Backpack carriers are not available for rent at this time.
All guests 2 years of age and older are required to wear a proper face covering while on the Aquarium's campus. Face coverings must cover the nose and mouth, be secured with ties or ear loops and fit snugly against the face. Acceptable examples include surgical masks and cloth face masks (either purchased or handmade).
A supply of complimentary surgical masks are on hand for those who arrive without a proper face covering.
Masks should be properly worn at all times while visiting the Aquarium.
All guests are subject to a non-contact temperature check* prior to entry. Guests who present with a temperature of 100.4 or higher will not be able to enter the Aquarium. Any already-purchased admission will be refunded.
*No health data will be recorded as part of this procedure.
Food & Water
As always, touch-free water bottle refill stations are available for use throughout our campus. Guests are encouraged to bring their own water bottles. Water fountains will be temporarily disabled.
Grab-and-go food and beverage options will be available for purchase on-site.
During Your Visit
Guests are required to maintain a 6-foot space between groups for social distancing at all times while inside the Aquarium. Signage and staff are stationed throughout our campus to help guide and reinforce these practices. Guests should use the floor markers throughout the Aquarium's buildings to maintain the proper distance from other groups during their visit. We ask that guests do not proceed to an exhibit/gallery area until the areas marked on the floor for social distancing are not being occupied by other groups. Guests are also being encouraged to proceed through busy areas without lingering, giving everyone the opportunity to safely enjoy our exhibits.
Building Flow & Modifications
To ensure an efficient and safe flow through the Aquarium for all guests, a linear path has been established throughout both buildings with a single entrance on Pier 3 and exit on Pier 4. Interpretative signage has been placed throughout the experience to help guests navigate along the linear pathway.
The 4D Immersion Theater and Living Seashore touch pools are currently closed. The seating in Dolphin Discovery is also currently unavailable to guests, however, a walking path has been established through the exhibit and underwater viewing area to give guests the opportunity to see the dolphins.
To limit any group gatherings within our more highly-trafficked exhibit spaces, we are pausing the use of educational carts and live presentations, including talks in Dolphin Discovery.
Complimentary styluses are available for personal use at the many digital interactives throughout our buildings.
Plexiglass barriers have been installed at high interaction locations including our Security and Information Desks to ensure safe interactions between staff and guests at all times.
An alternate accessibility pathway has been established for guests. More information will be available alongside our accessibility guide. Wheelchairs and audio tours will still be available for use at no additional cost.
Staff & Cleaning Protocols
In addition to guest protocols, extra precautions are being taken to ensure the safety of all staff and volunteers. Upon arrival at the Aquarium, all staff, volunteers, partners and contractors are also required to have their temperature checked. Face coverings are required to be worn at all times while in public spaces and social distancing will be maintained between guests and colleagues at all times.
High-traffic areas are frequently cleaned throughout the day to help safeguard against contamination.
We have taken enhanced health and safety measures to protect our employees and our guests from communicable diseases, including COVID-19, based on governmental recommendations. You must follow appropriate social distancing and other measures, including any posted instructions, during your visit to the Aquarium. Guests who fail to comply with our safety procedures will be promptly removed from our property.
An inherent risk of exposure to COVID-19 exists in every public place where people are present. COVID-19 is a contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are particularly vulnerable.
By visiting the National Aquarium, you voluntarily assume all risks of exposure to COVID-19.
Help keep yourself and others healthy and safe by practicing safe behaviors.
In consideration of being permitted to enter and to utilize the facilities, services and programs of the Aquarium, Ticketholder voluntarily agrees (1) to assume all risks and to accept sole responsibility for any injury to himself/herself, for any loss or damage, and (2) to release the Aquarium and its employees for any claim or demands on account of any loss or injury, whether caused by the negligence of the Aquarium or its employees, while Ticketholder is in, upon, or about the Aquarium's premises or any facilities or equipment therein or participating in any program affiliated with the Aquarium. Ticketholder further agrees to hold harmless the Aquarium and its employees from any claims based on any actions, omissions, or negligence of the Aquarium in connection with Ticketholder's activities as described, including any claims relating to any communicable diseases, including COVID-19, as to which risks the Ticketholder acknowledges and voluntarily assumes.