The Aquarium is currently open to the public. In response to COVID-19, we’ve made some essential changes to ensure a safe and enjoyable experience for all.
We’re the same National Aquarium you know and love, with the following essential changes to ensure a safe and enjoyable experience for all:
Before Your Visit
Ticketing & Timed Entry
In-building capacity has been limited to 25% of total occupancy to ensure proper social distancing between staff and guests can be maintained. Building capacity is being managed by timed ticketing. In order to have the best experience, we are asking all guests and members to reserve their timed entries ahead of time.
Click one of the following buttons to reserve:
As always, stroller use is not allowed inside the Aquarium. In order to maintain proper safety and social distancing protocols, our stroller check and guest locker area has been temporarily closed. A small, on-site parking area for strollers is available for self-park, but space will be limited.
Backpack carriers are not available for rent at this time.
In accordance with CDC guidance, all guests 2 years of age and older are required to wear a proper face covering while on the Aquarium's campus. Face coverings must cover the nose and mouth, be secured with ties or ear loops and fit snugly against the face. Acceptable examples include surgical masks and cloth face masks (either purchased or handmade).
A supply of complimentary surgical masks are on hand for those who arrive without a proper face covering.
All guests are subject to a non-contact temperature check* prior to entry. Guests who present with a temperature of 100.4 or higher will not be able to enter the Aquarium. Any already-purchased admission will be refunded.
*No health data will be recorded as part of this procedure.
Food & Water
As always, touch-free water bottle refill stations are available for use throughout our campus. Guests are encouraged to bring their own water bottles. Water fountains will be temporarily disabled.
Grab-and-go food and beverage options will be available for purchase on-site.
During Your Visit
Guests are required to maintain a 6-foot space between groups for social distancing at all times while inside the Aquarium. Signage and staff are stationed throughout our campus to help guide and reinforce these practices.
Building Flow & Modifications
To ensure an efficient and safe flow through the Aquarium for all guests, a linear path has been established throughout both buildings with a single entrance on Pier 3 and exit on Pier 4. Interpretative signage has been placed throughout the experience to help guests navigate along the linear pathway.
The 4D Immersion Theater and Living Seashore touch pools are currently closed. The seating in Dolphin Discovery is also currently unavailable to guests, however, a walking path has been established through the exhibit and underwater viewing area to give guests the opportunity to see the dolphins.
To limit any group gatherings within our more highly-trafficked exhibit spaces, we are pausing the use of educational carts and live presentations, including talks in Dolphin Discovery.
Complimentary styluses are available for personal use at the many digital interactives throughout our buildings.
Plexiglass barriers have been installed at high interaction locations including our Security and Information Desks to ensure safe interactions between staff and guests at all times.
An alternate accessibility pathway has been established for guests. More information will be available alongside our accessibility guide. Wheelchairs and audio tours will still be available for use at no additional cost.
Staff & Cleaning Protocols
In addition to guest protocols, extra precautions are being taken to ensure the safety of all staff and volunteers. Upon arrival at the Aquarium, all staff, volunteers, partners and contractors are also required to have their temperature checked. Face coverings are required to be worn at all times while in public spaces and social distancing will be maintained between guests and colleagues at all times.
High-traffic areas are frequently cleaned throughout the day to help safeguard against contamination.
We have taken enhanced health and safety measures to protect our employees and our guests from communicable diseases, including COVID-19, based on governmental recommendations. You must follow appropriate social distancing and other measures, including any posted instructions, during your visit to the Aquarium.
An inherent risk of exposure to COVID-19 exists in every public place where people are present. COVID-19 is a contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are particularly vulnerable.
By visiting the National Aquarium, you voluntarily assume all risks of exposure to COVID-19.
Help keep yourself and others healthy and safe by practicing safe behaviors.