Assistive Listening Devices
Anyone whose hearing aid is not equipped with a t-switch may obtain a receiver from the ticket taker at the entrance to the dolphin show in the Pier 4 Pavilion. If you have t-switch capabilities, an induction loop is available in specially marked seating for the dolphin show.
Audio Wireless Tour
An audio wireless tour allows visitors who are blind vastly improved access to the Aquarium’s exhibits. The unobtrusive audio device consists of a receiver, no larger than a cell phone, and an earpiece. Once wearing the device, a guest can travel in any order between twenty-two audio stations positioned throughout the Pier 3 Pavilion and the Pier 4 Pavilion. Visitors do not need an appointment to enjoy the audio tour, they should simply ask for it at the Stroller Check.
Interpreters
During Deaf Awareness Days, interpreters take part in public presentations. With advanced notice, interpreters are available upon request. For more information, contact the Special Customer Liaison.
Braille Tour
A braille tour of the main aquarium is available at the information desk in the lobby of the Aquarium.
Emergency Assistance
Aquarium staff are trained to assist you in the event of a fire evacuation or other emergency.
Express Entry
Visitors with special needs and their parties may purchase tickets at the Members’ / Accessible entrance and gain immediate entry to the Aquarium, thereby avoiding the chance of a wait if tickets are purchased at the main ticket center. First Saturdays and First Sundays program allows all visitors with disabilities and their guests to enter 30 minutes before the Aquarium opens the first Saturday and the first Sunday of each month, for a leisurely, crowd-free visit. Tickets are available at the Members’ / Accessible entrance on the ground level.
Scripts
Scripts for all public presentations, including puffin feedings, and general visitor auditorium programs are available at the information desk in the main lobby on level one. Scripts are available at the information desks in the Pier 3 Pavilion Lobby and on Level 4 and at the information desk on level one of the Pier 4 Pavilion.
TTY Phones
A public TTY phone is located off of the Lobby of the Main Aquarium. All public phones are equipped with amplification mechanisms.
TTY Phone Line
Visitors may contact the Aquarium on the TTY line at 410-727-3022.
Touch Bag
A touch bag of tactile items is available at the information desk in the main lobby on level one.
