Aquarium Policies
Please plan to arrive on time. Please meet your guide at the Aquarium Office Entrance ( view map ) 15 minutes before your scheduled program time. Guests of the Breakfast with the Dolphins program will meet at our Pier 4 Pavilion entrance ( view map ). We want you to enjoy your full experience, so your guide will wait no more than five minutes for all participants to arrive before starting the program. After five minutes you will forfeit your tour, and there are not refunds for late arrivals. Offsite tour participants will receive additional information in your confirmation packet regarding meeting location and directions.
Hand stamps are available to allow you to leave the building and re-enter later during the day. Ask the Visitor Operations staff member at the exit door for the last entry time of the day.
Please note: any behind-the-scenes tour, dolphin show or dolphin encounter may be cancelled or modified without previous notice should animal management events arise.
Cancellation/Refund: Tickets are non-refundable and non-transferable. If the Aquarium cancels the program, you will have the option of rescheduling for another date or receiving a full refund. To insure that your tour has not been cancelled due to inclement weather or unforeseen events, please call 410.576.8822 two hours prior to the program time on the day of your visit to check for program cancellations.
Gallery Tour
Your tour will last approximately 2 1/2 hours. Following the tour, you will have time to explore the Aquarium at your leisure.
We require a minimum of 5 years of age for this tour. A participating adult must accompany all children and a waiver agreement will be required for all participants.
Please wear non-slip shoes (no flip-flops, crocs or heels) and comfortable clothing, as we will be entering some behind-the-scenes areas.
At the time of booking, please notify Central Reservations of any guests with special needs, including medical conditions.
Click here for additional participant requirements and restrictions.
Sharks! Behind-the-Scenes Tour
Your tour will last approximately 1 1/2 hours. Following the tour, you will have time to explore the Aquarium at your leisure.
We require a minimum of 8 years of age for this tour. No exceptions will be made. A participating adult must accompany all children and a waiver agreement will be required for all participants.
Please wear non-slip shoes (no flip-flops, crocs or heels) and comfortable clothing, as we will be entering behind-the-scenes areas.
At the time of booking, please notify Central Reservations of any guests with special needs, including medical conditions.
Click here for additional participant requirements and restrictions.
Sleepovers
We require a minimum of 8 years of age for this tour. No exceptions will be made. A participating adult must accompany all children and a waiver agreement will be required for all participants.
Please bring with you the following: a sleeping bag, optional sleeping roll, foam or air mattress (guests will be camping on the floor), pillow, personal articles to include toothbrush, toothpaste, washcloth, facial soaps, and any medication, sleepwear that is suitable for a coed group.
Dinner, a snack and continental breakfast are included.
Please wear non-slip shoes (no flip-flops, crocs or heels) and comfortable clothing, as we will be entering behind-the-scenes areas.
At the time of booking, please notify Central Reservations of any guests with special needs, including medical conditions and food allergies.
Rain Forest Sleepover
Click here for additional participant requirements and restrictions for the.
Wild Extremes Sleepover
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Sleepover with the Sharks
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Dolphin Encounter
Your experience will last approximately 2 1/2 hours. Following the tour, you will have time to explore the Aquarium at your leisure.
We require a minimum of 8 years of age for this tour. No exceptions will be made. A participating adult must accompany all children and a waiver agreement will be required for all participants. Accompanying parent must purchase a Dolphin Encounter or Observer ticket.
Please do not wear any jewelry - including wedding rings. All jewelry must be removed prior to going to on deck with the dolphins. The Aquarium will lock up any jewelry but is not responsible for loss or damage. There is a good chance that your clothing will come into contact with salt water, please bring a change of clothing just in case. Please wear non-slip shoes (no flip-flops, crocs or heels).
Encounter Observers: During the dolphin interaction portion of the program, you can enjoy watching and take the opportunity to take your own photos or videos from the on deck seating area. However, be advised: we cannot guarantee an unobstructed view of all dolphin interactions & observers are not allowed on the platforms at any time. Sorry no exceptions. Observer tickets will only be sold to those accompanying a Dolphin Encounter participant. Due to space limitations, one observer ticket may be purchased per Dolphin Encounter participant.
At the time of booking, please notify Central Reservations of any guests with special needs, including medical conditions.
Click here for additional participant requirements and restrictions.
Breakfast with the Dolphins
Your program will last approximately 1 1/2 hours plus a dolphin show. Following the program, you will have time to explore the Aquarium at your leisure. A participating adult must accompany all children.
Continental breakfast is included. At the time of booking, please notify Central Reservations of any guests with special needs, including medical conditions and food allergies.
Click here for additional participant requirements and restrictions.
Eco-Explorer Boat Tour
Your program will last approximately 2 hours. We require a minimum of 4 years of age for this program. A participating adult must accompany all children and a waiver agreement will be required for all participants. Please wear comfortable clothing and shoes that can get wet or dirty. It is recommended to dress in layers, and bring a sweat shirt/light jacket or rain gear depending on the weather forecast. This program runs rain or shine. At the time of booking, please notify Central Reservations of any guests with special needs, including medical conditions.
Click here for additional participant requirements and restrictions.
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